Privacy Policy
Last Updated: February 2026
1. Introduction
At Agora Hair, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal identification information (name, email address, phone number)
- Appointment booking details and preferences
- Payment and billing information
- Service history and treatment notes
- Website usage data and analytics
- Communication preferences for marketing and newsletters
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and manage your appointments
- To process payments and maintain financial records
- To provide personalized hair care services and recommendations
- To send appointment reminders and confirmations
- To improve our services and customer experience
- To send promotional offers and newsletters (with your consent)
- To comply with legal obligations
4. Third-Party Services
We use Fresha for appointment bookings and Supabase for data storage. These third-party service providers have their own privacy policies and we encourage you to review them. We ensure that any third-party providers we work with maintain appropriate data protection standards.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under South African data protection laws (POPIA), you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to processing of your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Appointment records and service history may be retained for up to 7 years for business and legal purposes.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: